onlaine138 Terms Conditions: Hak dan Kewajiban Anda
These Terms & Conditions govern how you access and use your onlaine138 account, including all transactions made through OVO, QRIS, and other supported local payment routes. By opening an account and using our services, you confirm that you have read, understood, and agreed to everything set out here — and that access is available only where local law and eligible regions permit.
Applies to all account activity
OVO & QRIS transactions covered
Available where local law permits
Live casino and slots
KETENTUAN KEBIJAKAN
What These Terms Cover and How They Apply
These Terms & Conditions form the full agreement between you and onlaine138 for all account-related activity on onlaine138. They cover how your account is created and maintained, how deposits and withdrawals are processed through local payment routes such as OVO and QRIS, and what happens when a dispute arises. We update these terms when our services or regulatory requirements change — the current version is always the one shown on this page, and continuing to use your account after any update means you accept the revised terms. Certain services may be restricted or unavailable depending on your region and applicable local law; eligibility is determined at account registration and may be reviewed at any time. These terms do not waive any rights you hold under Indonesian consumer protection law. Where any section of these terms is found unenforceable, the remaining sections stay in full effect. Questions about a specific clause can be directed to our support team via the contact routes listed in this page.
OVO Transactions
All deposits and withdrawals processed through OVO are subject to these terms. Transaction records are available in your account wallet history after each completed transfer.
QRIS Payments
QRIS deposits fall under the same account transaction policy. Scan the code shown at checkout, confirm the amount in your OVO or bank app, and the record appears in your account dashboard.
Account Eligibility
Access depends on local law and the eligible regions defined at registration. We reserve the right to suspend accounts that no longer meet eligibility requirements under applicable Indonesian regulation.
Policy Updates
When we revise these terms, the updated version replaces the previous one immediately upon publication here. Check this page periodically; your account dashboard also flags when a new version is active.
RUANG LINGKUP KEBIJAKAN
Where These Terms Apply and What They Cover
These Terms & Conditions apply to every part of your onlaine138 account — from the moment you register through every session you play and every transaction you complete. Some areas fall clearly inside this policy; others sit outside it or are governed by separate terms. The table below sets out the four main scope areas so you can identify which rules apply to each part of your experience.
Account Access
Your login credentials, account registration details, and session activity on onlaine138 are fully covered by these terms. You are responsible for keeping your account details secure and for all activity that occurs under your login.
Transactions
Deposits via OVO and QRIS, and any withdrawals back to your registered wallet, are governed here. The transaction record in your account wallet is the authoritative log; raise any discrepancy with support within the timeframe shown in your account.
Site Content
Game titles available in the lobby — including content from Joker, Microgaming, PG Soft, and CQ9 — are delivered under separate provider agreements. These terms cover your access to that content; the providers' own terms govern the content itself.
Third-Party Services
External services linked from onlaine138, including payment processors and identity verification tools, operate under their own terms. We are not responsible for those third-party terms, and this policy does not extend to services outside our platform.
HAK PENGGUNA ANDA
Your Rights Under These Terms
As an account holder, you have specific rights about how your information is held and how you can act on it. You can request a copy of the transaction records associated with your account at any time — these are also visible directly in your account wallet after login. If any personal detail on your account is incorrect, you can update it through the account settings page; for details that cannot be self-edited, contact support with the correction you need. Should you have a question about how a particular clause applies to your situation, our support team handles policy queries through the same channels used for account help. These rights sit alongside — and do not limit — any protections you hold under Indonesian consumer law. Knowing them means you can act quickly if something on your account does not match what these terms describe.
Review Your Records
All transaction history for OVO and QRIS deposits is stored in your account wallet. Log in and open the transaction tab to see the full record, including amounts, dates, and payment routes used.
Correct Account Details
Name, contact information, and registered payment details can be reviewed in account settings. For corrections that require identity verification, submit a support request and follow the steps shown in your account.
Raise a Policy Question
If a section of these terms is unclear or you believe a decision affecting your account does not align with what is written here, open a support ticket and reference the specific clause. We will respond through the same channel.
Request Account Closure
You may request that your account be closed at any time. Submit the request through support; we will confirm the closure and the status of any remaining wallet balance in line with the withdrawal process described in these terms.
HUBUNGI TIM KAMI
How to Reach Us About These Terms
Policy questions are handled through the same support routes as account and payment help. If you have a specific question about a clause, a transaction covered by these terms, or an account action you are unsure about, use any of the channels below. Reference your account ID and the relevant section of these terms when you write to us — it helps us route your query to the right team and respond without asking for the same details twice.
Live Chat Support
Open the chat window from any page on onlaine138. Available for account, payment, and policy questions. Response times are shown in the chat window when you start a session.
Email Support
Send policy queries or account correction requests to our support email address shown in your account dashboard after login. Include your account ID and the clause or transaction you are asking about.
Help Centre
The Help Centre linked from your account dashboard covers common questions about these terms, OVO and QRIS transactions, account eligibility, and how to submit a formal policy query.
KEAMANAN DAN DATA AKUN
How We Handle Your Account Data Under These Terms
Your account data — including registration details, transaction history, and payment route records — is held in line with the data handling practices described in these terms. We use industry-standard security measures to protect your account; the specific security path visible to you is the login and verification flow shown on your account page. Cookies are used to maintain your session and to remember account preferences; the full cookie notice is accessible from the footer of every page on onlaine138. Data retention periods follow applicable Indonesian regulations, and you can request the details of what we hold by contacting support through the routes listed above. To request a change to how your data is handled — or to ask about the retention period for a specific record type — submit a request through support and reference the relevant section of these terms.
Account Security
Your account is protected by the login and session controls shown on onlaine138. Do not share your credentials. If you suspect unauthorised access, contact support immediately using the live chat or email route in your account dashboard.
Cookie Use
We use cookies for session management and account preference storage. The full cookie disclosure is in the footer of every page. Continuing to use your account after reviewing it means you accept cookie use as described there.
Data Retention
Transaction and account records are retained for the period required by applicable Indonesian law and our internal compliance obligations. The current retention period for your account type is shown in the data section of your account settings.
Requesting Changes
To update how your data is handled, or to ask what records we hold, submit a support request and cite the relevant clause. We respond to verified requests through the same channel within the timeframe shown in your account dashboard.
PERTANYAAN UMUM
Common Questions About These Terms
The questions below cover what account holders ask most often about these Terms & Conditions — from what the policy covers, to how to act on your rights, to what happens when terms change.
Do these Terms & Conditions apply to every transaction I make?
Yes. Every deposit and withdrawal processed through your onlaine138 account — including OVO transfers and QRIS payments — is governed by these terms. The transaction record in your account wallet is the reference point if a question arises about any specific payment.
What happens if I disagree with a change to the terms?
When we update these terms, the new version takes effect immediately upon publication on this page. If you do not agree with the revised terms, you should stop using your account and contact support to request closure. Continuing to log in and use your account after an update is treated as acceptance.
How do I check which version of the terms is currently active?
The version active right now is the one on this page. We do not archive old versions publicly, but your account dashboard will flag when a new version has been published so you know to review it before your next session.
Can I request a copy of my transaction data under these terms?
Yes. Your OVO and QRIS transaction history is visible in your account wallet after login. If you need a formal copy — for a dispute or a correction request — contact support through live chat or email and they will provide the records in line with the retention period shown in your account settings.
Who do I contact if I think my account has been handled incorrectly?
Open a support ticket through live chat or the support email shown in your account dashboard. Reference your account ID and the clause in these terms you believe applies. Our support team handles policy disputes and will respond through the same channel.
Do these terms apply to casino games available in the lobby?
These terms cover your access to all content in the lobby, including slot titles and live tables from Joker, Microgaming, PG Soft, and CQ9. The content itself is governed by each provider's agreement with us; these terms govern your account access and any transactions linked to game play.
Casino / Slots